Build Your Custom Rapid Square - Customer's Product with price $179.96

Secure Payment Processing We ensure secure handling of your payment details, with no retention or access to your credit card information. Buy Now, Pay Later with Shop Pay Frequently Asked Questions 1. Payment Processing Issues? Martinez Tools processes payments via Credit Card. Ensure your 'BILLING' address matches your payment method's linked address. If issues persist, contact your financial institution. Failed transactions may result in temporary holds, usually removed within 24-48 hours. 2. Order Shipping Timeline? We commit to processing and shipping orders within 3-5 business days, excluding weekends and holidays. This timeline may vary in rare cases of minor parts unavailability or order security issues. Our team works diligently to ensure swift dispatch while maintaining quality and service. 3. No Route Shipping Insurance? 1. Route Shipping Insurance: Martinez Tool Co. offers optional Route Shipping Insurance during checkout, protecting against lost, stolen, or damaged packages. For more information, visit their website. 2. Declining Insurance: Without Route Shipping Insurance, Martinez Tool Co. is not liable for lost, stolen, or damaged packages during transit. To avoid potential hassles, we recommend purchasing Route Shipping Insurance. 3. Addressing Shipping Issues Without Insurance: a. Lost or Stolen Packages: 1. File a police report if the shipping carrier confirms delivery but you didn't receive the package. 2. Provide Martinez Tool Co. with a copy of the police report and contact information. 3. Contact the shipping carrier to initiate a claim or investigation, documenting all communication. b. Damaged Packages: 1. Photograph the damaged package and its contents, including the shipping label. 2. Submit a claim with the shipping carrier and provide documentation to Martinez Tool Co. 4. Verification Requirements: a. Provide proof of delivery from the shipping carrier, including tracking details. b. Ensure the delivered package's weight matches the items shipped. Report discrepancies to the carrier for investigation. c. Customers are responsible for communication and follow-up with the shipping carrier. 5. No Liability for Declined Insurance: By declining Route Shipping Insurance, customers accept full responsibility for their package once it's in the shipping carrier's possession. Martinez Tool Co. is not liable for packages lost, stolen, or damaged during transit without Route Shipping Insurance. Exceptions may be made in rare, extraordinary circumstances at Martinez Tool Co.'s sole discretion. Contact Information: For questions or assistance with reports or claims, please contact us at: (262) 226-0308.